Tag Archives: HSUS

Open Heart, Open Mind — How to Avoid Compassion Fatigue

In her workshop on Compassion Fatigue, Hilary Hager shared with our group of around 50 participants why she has devoted her career to animal welfare. Hilary is now Senior Director of Volunteer Engagement for the Humane Society of the United States (HSUS). She travels around the country and internationally, helping animal welfare workers care for themselves so that they are happier and healthier, and thus can work more effectively on behalf of needy animals.

She told about her service as a Peace Corps volunteer in Mongolia many years ago, when she somehow attracted a large number of dogs. They just gravitated toward her, until her canine family finally numbered 16. Then one day she came home to find that hunters had shot all her dogs—a measure sanctioned by the Mongolian government to control the stray population.

It took her a long time to recover from her shock and grief. When she returned to the States she began working at an animal shelter, and to this day she says that everything she does for animals is in honor of those lost Mongolian dogs.

Everyone in the room had experienced – thankfully, most of us not to that same extent — that loving and caring for animals has a high emotional cost. We were there to learn how to maintain our wellbeing amid the stress of the work. The audience was made up of shelter staff and volunteers, animal control officers, animal rescuers and legislative advocates. Like any caregivers, we’re a population vulnerable to compassion fatigue, defined as “emotional, physical, social and spiritual exhaustion that causes a pervasive decline in the ability to feel and care for others.” It is a multi-stage process which may begin with zeal and idealism, but then progresses to anger and cynicism, a sense of guilt that you can never do enough, emotional numbing, possible addiction, and other dysfunctional states. It can end in total burnout.

No Complaints. Hilary started by having the group list all the things we like about our work, and then all the things we dislike. She then asked, “How prevalent is complaining in your organization?” Sheepish smiles and nervous laughter gave her the answer. “Why,” she went on, “do we spend so much time talking about the stuff on this list” – she tapped the paper taped to the wall on which she had listed all our negatives – “instead of on this one?” — the list of the many positives.

Everyone agreed that complaining is toxic, demoralizing, divisive, and contributes to compassion fatigue. “I made a policy for myself,” Hilary said, “that I would only complain to the person in my organization who could solve the problem.” Then she laughed. “For the first several days I had to stop myself. It seemed like everything I wanted to say was a complaint.” But it gradually got better, and she found that her work life grew more harmonious. Her home life improved, too; she realized that unloading her work frustrations on her husband merely stressed him out about situations that he couldn’t fix. She recommended that all of us give the no-complaint experiment a try for three months and see what a difference it made.

But how would we handle the buildup of tension and frustration that the habit of complaining is an attempt (unsuccessful) to defuse? Hilary suggested breathing and relaxation exercises – “You can find on the Internet techniques like 4-7-8 breathing, relaxing the pelvic floor, facial tapping, which really do help. Though some of them you can’t exactly do at the front desk while confronting an irate customer,” she joked.

A daily gratitude practice – spending quiet time each morning thinking about 3 things you’re grateful for – keeps the heart open. Allowing yourself to take time off, enjoying activities and relationships apart from your work, dissipates stress and creates a more balanced life.

Changing the Narrative. The most dramatic part of the workshop for me centered on reframing your idea of reality – specifically, the common perception among animal care workers, who see such neglect and suffering, that “people suck.” Hilary explained the “Ladder of Inference,” a concept developed by organizational psychologist Chris Argyris:

· We begin with real data and experience
· We then select the data and experience that we pay attention to
· To this selected data and experience we affix meaning, develop assumptions
· The resulting beliefs then form the basis of our actions, which in turn create real data and experience.

Thus, how we act and how we think depend on how we understand the situation we’re in. And how we understand the situation we’re in depends more on our beliefs, assumptions and values than on the actual situation.

She told a vivid story to illustrate this: A coworker at the organization where Hilary used to work would arrive early in the morning and often would find a dog tied up at the front door. She’d set the dog up in a kennel and go about her day, without really thinking anything of it.

One day, though, she arrived at the same time as another employee who, on seeing a dog tied up, vented about people “dumping dogs all the time.” For some reason, Hilary’s friend’s narrative changed, and what had been just a normal occurrence started to cause her anger and distress.

The next time she arrived to find an abandoned animal, she took a moment to consider the situation and her reaction. After she got the dog set up in a kennel, she passed the receptionist, who commented with distaste,”They dumped another one, huh?”

“Yes, but this story is pretty amazing,” Hilary’s friend said. She explained that the previous night a family was rushing to catch the ferry (the shelter was in the Seattle area, with a ferry to the San Juan Islands)— “and they saw this dog running panicked in the street. They stopped their car, and the dad managed to halt 4 lanes of traffic while the mom coaxed the dog into the back seat with the two kids. They couldn’t keep the dog and they were rushing to catch the last boat, so they brought him here where they knew he would be safe. And you know what else? As a result of that experience, one kid said she wants to be a vet when she grows up, and the other one wants to be an animal rescue officer.”

The receptionist stared at her. “How in the world do you know all that?”

“I don’t,” Hilary’s friend admitted. “I made it all up. But based on the available evidence it’s just as likely to be true as whatever people-sucking scenario we could come up with.”

I was stunned by this simple yet powerful example of attitude adjustment, a reminder that most of the time we can’t know the circumstances that make people behave as they do, and that erring on the side of compassion will help us feel better about ourselves, other human beings, and life in general.

Staying Positive. The session concluded with recommendations for achieving “Compassion Satisfaction”: Validate yourself by considering what you do well and how you positively contribute to your organization. Think about what you appreciate about your coworkers. Find ways to defuse your emotional triggers. Cultivate a daily gratitude practice.

At this stage in my animal care work – 3 years of volunteering some 400 hours per year – I needed this workshop. I had begun comparing myself unfavorably to younger, more energetic volunteers who can walk the big rowdy dogs tirelessly, or who have leadership gifts that I don’t possess, or who can handle the public with the right combination of directness and tact, whereas I shrink from any hint of confrontation. I had begun to lose my zest, my belief that I was really making a difference.

Hilary Hager helped me see that the things I am able to do also have value – driving transports, using my writing skills to promote the shelter’s mission, giving affection and walks to the dogs I feel capable of handling (God knows there are always more dogs in need of loving attention than there are people to give it), doing my share of the chores required to keep the shelter clean, healthy and functional.

Most of all, she opened my eyes to the possibility of creating a different reality: one governed by kindness, understanding, and choosing to believe the best of people. Including myself.

Gimme Shelter, Part I

When most people think about getting a dog, what options do they consider?

Speaking personally, in years gone by, my husband and I, infatuated with golden retrievers, sought out breeders and vetted them until we were sure that they were responsible in their practices, not just casual backyard pup producers looking to make a buck. Equally, they vetted us, nearly as thoroughly as if we were adopting a child. We paid a lot of money and got a succession of three beautiful dogs whom we loved. Unfortunately, one developed a crippling orthopedic problem within his first six months, and two died prematurely of cancer – a disease that afflicts as many as 60% of goldens.

Other purebred dogs can manifest different breed-associated health or temperament problems: bad hips, breathing trouble, skin problems, rage syndrome — to name just a few.

Still, I understand breed loyalty, and would have another golden in a heartbeat – but at this point I would adopt one from a shelter or a rescue organization. There’s a rescue group for nearly every popular breed, so if you want a purebred dog that’s a great option. It’s sure to be cheaper than buying from a breeder, and you will have the satisfaction of knowing that you’ve given a homeless dog a new life.

Some prospective pet owners might go to a pet store. Unwittingly in doing so they may support the puppy mills that supply many such stores – cruel dog production facilities that wear out female dogs with repeated breedings, keep the animals in filthy, miserable, overcrowded conditions, and produce pups that often have health or temperament problems. (See the Humane Society of the United States [HSUS]’s article on “pet store doublespeak” that casts a harsh light on the deceptions pet store owners use to hide the troubling origins of their puppies: http://www.humanesociety.org/issues/puppy_mills/facts/pet_store_doublespeak.html?credit=web_id83582065. HSUS goes so far as to warn against ever buying a pup from a pet store.

Some adopters acquire a dog from a friend or neighbor or family member, or get a pup “free to good home” from an owner whose unspayed female got accidentally impregnated.

Many people don’t consider adopting from a shelter. As a shelter volunteer who, at any given time, is in love with five or six of our canine residents, I struggle to understand why this should be.

One reason is that the idea of shelters makes some people so unhappy they could never contemplate setting foot in one. They feel that they would be passing kennel after kennel of sad-eyed dogs facing bleak futures.

There is also a perception that shelter dogs are rejects. Problem dogs. Behaviorally, temperamentally, constitutionally unsound. I believe that was the subtext of a, to me, infuriating letter published in The New York Times Magazine’s Ethicist column, May 15, 2016.

The writer said that, when his present purebred dog dies, he will probably get another, once again from a breeder, and he wondered if this was ethical, given the number of shelter dogs needing homes. He went on to say that he has taken in strays and kept them all their lives, and is willing to give money to shelters for spaying and neutering and owner education, but, for unspecified reasons, “given a choice between a shelter dog and no dog, I would choose no dog at all.”

The Ethicist, Kwame Anthony Appiah, replied that there’s nothing unethical about choosing a purebred dog, but he pointed out that there are plenty of purebreds who wind up in shelters through no fault of their own. He advised the writer that “your opposition to shelter dogs may be a prejudice that would yield to a more careful examination of the facts.”

In my next post I will refute the foregoing and other common misconceptions about shelters and the kinds of dogs you’ll find in them, hoping to convince more people to make shelter adoption their first option.

dog in kennel3

Next: Gimme Shelter, Part II